Last updated: April 2025
1. Who We Are
This website is operated by N E Vulcanising Ltd (Company No. 05152372), registered at Unit 14 Hyde Park Trading Estate, Stoke-on-Trent, ST4 1DS.
We are the data controller for the personal information we collect through this website. If you have any questions about this privacy policy or how we handle your data, you can contact us at:
- Email: sales@nevulcanising.co.uk
- Phone: 01782 412 233
- Post: N E Vulcanising Ltd, Unit 14 Hyde Park Trading Estate, Stoke-on-Trent, ST4 1DS
2. What Information We Collect
Information You Provide Directly
When you use our contact form, you may provide:
- Your name
- Email address
- Phone number
- Company name
- Details of your enquiry
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Your IP address
- Browser type and version
- Operating system
- Pages you visit and how long you spend on them
- The website that referred you to us
- Date and time of your visit
This information is collected through cookies and Google Analytics. For full details on the cookies we use, please see our Cookie Policy.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries — When you contact us through our website, we use your details to reply and provide the information or service you have requested.
- To improve our website — We use analytics data to understand how visitors use our site, helping us improve its content, performance and user experience.
- To comply with legal obligations — We may process your data where it is necessary to comply with a legal or regulatory obligation.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Legitimate interests — To respond to enquiries and improve our website and services. We have assessed that these interests do not override your rights and freedoms.
- Consent — Where you have given clear consent for us to process your personal data for a specific purpose, such as submitting a contact form or accepting non-essential cookies.
- Legal obligation — Where we need to process your data to comply with the law.
5. How We Store and Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect the information we hold, including:
- Secure hosting with encrypted connections (SSL/TLS)
- Access controls limiting who can view personal data
- Regular updates and security patches to our website software
Contact form submissions are stored securely within our website’s database and are accessible only to authorised staff.
6. How Long We Keep Your Data
We retain your personal information only for as long as is necessary for the purposes set out in this policy:
- Contact form submissions — Retained for up to 24 months after your last enquiry, unless an ongoing business relationship exists.
- Analytics data — Google Analytics data is retained in accordance with Google’s data retention settings. We have set our retention period to 14 months.
7. Who We Share Your Data With
We do not sell, rent or trade your personal information to third parties.
We may share your data with the following service providers who assist us in operating our website:
- Google Analytics — For website usage analysis. Google processes data in accordance with their own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
- Website hosting provider — Our hosting provider stores website data, including form submissions, on secure servers.
All third-party providers are required to handle your data in accordance with applicable data protection laws.
8. Cookies
Our website uses cookies to enhance your browsing experience and to analyse website traffic. We use Complianz to manage cookie consent, giving you control over which cookies are set.
For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access — You can request a copy of the personal data we hold about you.
- Right to rectification — You can ask us to correct any inaccurate or incomplete data.
- Right to erasure — You can request that we delete your personal data, subject to certain conditions.
- Right to restrict processing — You can ask us to limit how we use your data.
- Right to object — You can object to our processing of your data where we rely on legitimate interests.
- Right to data portability — You can request that we transfer your data to another organisation or directly to you.
- Right to withdraw consent — Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at sales@nevulcanising.co.uk. We will respond to your request within one month.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
12. How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at sales@nevulcanising.co.uk.